Privacy policy

1. GENERAL INFORMATION

This notice explains how VILLAS KALMAR D.O.O., having its registered seat in Rijeka, Ljubljanska cesta 6, VAT ID: HR25576511571 (hereinafter: ‘we’, ‘us’ or ‘our’), will use your personal data.
 
We may update this Privacy Policy occasionally, and the most recent version will be published on this webpage.
 

2. WHAT PERSONAL DATA DO WE COLLECT ABOUT YOU

We only collect personal data about you when we need to, and this may include:

• name;
• contact details such as e-mail address, phone number, and home address
• booking history;
• data collected through cookies, such as website visits and interactions with communications sent by us (e.g., email opens and clicks);
• data on transactions: partial number of the bank card, amount, time, and location of the transaction;
• other data, such as the age of children (e.g., for baby cot preparation), whether the group consists of young persons (where relevant for the property owner), or other details you voluntarily share with us for your stay.

We will collect this information directly from you or those travelling in your party.
If you book a property, providing some data is a contractual requirement. If you do not provide this data, we may not be able to fulfil a contract with you. We only process special categories of personal data, such as health data, when this is necessary for the booking, for example, to identify accommodation that meets your requirements or for insurance purposes.
 

3. WHY WE USE YOUR PERSONAL DATA AND ON WHAT BASIS

We only use your personal data when we have a lawful basis under Regulation (EU) 2016/679 (General Data Protection Regulation) and other applicable laws. This includes:

• where we have your consent;
• to perform, or enter into, a contract with you;
• for our legitimate interests; and/or
• to comply with a legal obligation.

We process your personal data for a range of purposes to deliver and improve our services. This includes, but is not limited to:

• managing bookings, processing payments, and handling related customer service enquiries;
• sending marketing communications and personalised content (with your consent where required);
• improving our website, services, and customer experience through analytics and feedback
• running promotions, competitions, and collecting reviews;
• preventing fraud, ensuring security, and complying with legal obligations;
• enforcing our terms and conditions and protecting our rights and interests.

When we process your personal data based on our legitimate interests, these include operating and improving our business, delivering high-quality customer service, maintaining the security and functionality of our services, promoting our products effectively, and protecting our rights as well as those of our customers, partners, and the public.
To process special categories of personal information, we must have additional justification to do so and only use it where we have your explicit consent, you have made the information public, in relation to legal claims, or it is necessary for reasons of substantial public interest.
 

4. HOW LONG DO WE KEEP YOUR DATA FOR

We have retention periods in place to ensure that your information is only stored whilst it is required for the relevant purposes, in line with relevant industry standards, or to meet legal requirements. Where your information is no longer required, we will ensure it is disposed of or deleted securely or anonymised so it can no longer be attributed to you.
 

5. THIRD PARTIES WE SHARE YOUR DATA WITH

We may share your personal data with trusted third parties where necessary to provide our services, fulfil our contractual obligations, comply with legal requirements, or pursue our legitimate interests. These third parties may include service providers who support our operations (such as payment service providers, IT and marketing services), business partners involved in delivering your bookings, analytics and advertising partners (where consent has been given), and legal or regulatory authorities when required.
 
Third parties are required to process your personal information in line with data protection legislation. Where a third party is acting on our behalf, we do not allow them to use your information for their own purposes, and we ensure they have appropriate security measures in place to protect your information.
 

6. INTERNATIONAL TRANSFERS OF DATA

In some cases, your personal data may be transferred to countries outside the European Economic Area (EEA). When we transfer your data internationally to such third countries, we ensure that appropriate safeguards are in place to protect your personal data in accordance with data protection law requirements.
 
These safeguards may include the use of standard contractual clauses approved by the European Commission, adequacy decisions for certain countries, or ensuring that recipients are certified under approved data protection frameworks. You may contact us for further information on the specific safeguards in place for any international transfer of your personal data.
 

7. YOUR RIGHTS

Under certain circumstances, you have the right to:

• request access to your personal information, including providing you with a copy of the personal data you are entitled to;
• request that we correct any inaccuracies in your personal data or add relevant details where the personal data we hold is incomplete;
• request the erasure of your personal data, where we have no good reason to keep it;
• object to the way we use your personal data, where we rely on legitimate interests or use it for direct marketing;
• request that we limit the way we use your personal data;
• request we send you or a third party a copy of the personal data we hold about you in a commonly used format;
• withdraw your consent where you rely on it to process your data.

In addition to the above, you have the right to complain with the authorized data protection authority (if you are based in Croatia - Croatian Personal Data Protection Agency, https://azop.hr/naslovna-english/)   
 
If you wish to exercise any of these rights, please get in touch (see our contact details in section 8).
 

8. CONTACT US

If you have any questions relating to our use of your personal data or wish to exercise any of your rights, please contact us at privacy@villaskalmar.com.
 

9. NOTICE ON COOKIES

Cookies are small text files that are placed on your device. We use cookies to enhance your visit, evaluate and measure website usage and interactions with our emails, and develop our services. Cookies are also used by us and by third parties to display personalised advertisements to you.
 
We use the following categories of cookies:
 

• "Strictly necessary" cookies for the functionality of this website. These cookies are essential to enable users to move around this website and use its features.

 

• "Performance" cookies, which collect information about how users navigate this website, for instance, which pages users access most frequently. They identify how users interact with our website, find out which pages seem to hold people up, which pages are not used often, which pages take a long time to load, what pages users tend to visit, and in what order. All of this helps us to refine and develop our website to try and make it more usable when a user visits us again in the future.

 

• "Functionality" cookies, which allow this website to remember choices you make. For example, what language you prefer and the location you are in. A mix of first-party and third-party cookies is used.

 

• "Targeting or advertising" cookies collect information about your visit to our website, such as content viewed, links followed, and information about your browser, device, and IP address to display personalised advertisements. Sometimes we share limited aspects of this data with third parties for advertising purposes, so when you visit another website, you may see advertising based on your browsing patterns on our website.

 
By clicking ‘Accept’, you consent to our use of cookies. You may at any time block specific or all cookies completely by changing the browser settings on your device. The location of these settings will depend on the browser you use. The duration of each cookie can also be found in your browser settings. However, you should be aware that if you block some cookies, there may be functions and services that you will be unable to use on the website.
 
For more general information about cookies and how to disable them through your browser, visit allaboutcookies.org. Contact us (see Section 8) if you have questions about the cookies used on this website.